Refund policy

Due to the nature of balloons and customised event products, we operate a strict but fair returns and refunds policy. Please read this carefully before placing an order.

1. Perishable & Time-Sensitive Products
Balloons are perishable, time-sensitive items and their condition can be affected by factors outside of our control, including temperature, handling, humidity, and environmental conditions.

For this reason, we do not accept returns or refunds for change of mind once an order has been dispatched or collected.

2. Eligibility for Refunds or Replacements
Refunds or replacements will only be considered in special circumstances, where there is clear evidence of a manufacturing fault or error on our part.

Examples include:

Balloons that arrive deflated or unusable due to a manufacturing defect

Incorrect items supplied that do not match the order confirmation

Faults that are present at the time of delivery or collection

We do not offer refunds or replacements for:

Normal wear and tear

Improper handling or storage after delivery

Damage caused by heat, cold, sharp objects, or environmental conditions

Popping or deflation after use or setup

Event delays or cancellations outside of our control

3. Reporting an Issue (Timeframe is Strict)
Any issues must be reported within five (5) working days of receiving your order.

To be eligible for review, you must:

Provide clear photographic evidence

Photos must be:

Taken promptly

Clearly show the issue

Time-stamped (metadata intact)

Unedited and uncropped

Failure to report an issue within this timeframe will result in the claim being declined.

4. Assessment Process
Once we receive your claim, we will:

Review the evidence provided

Assess whether the issue is due to a manufacturing fault

Respond within a reasonable timeframe

If approved, we may offer:

A replacement (where feasible), or

A partial or full refund, at our discretion

Refunds are issued to the original payment method only.

5. Custom & Personalised Orders
Custom or personalised balloon orders are non-refundable and non-returnable, except where a confirmed manufacturing fault is present.

6. Contact Us
To submit a refund or replacement request, please contact us at:

Email: info@eventpundits.com

Subject line: Refund / Replacement Request – Order #[Your Order Number]

Please include your order number and supporting evidence in your initial message to avoid delays.

7. Legal Rights
This policy does not affect your statutory rights under UK consumer law. Where applicable, refunds will be handled in line with the Consumer Rights Act 2015.